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Charter Senior Living of Hermitage

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4131 Andrew Jackson Parkway, Hermitage, TN 37076

For pricing & availability:
(866) 374-4058
8.0
Review score
47 reviews
Add review
8.0
Review score
47 reviews
5 star
46%
4 star
26%
3 star
11%
2 star
2%
1 star
15%
See all reviews
8.5
Review score
1660 reviews
64 facilities
Charter Senior Living of Hermitage
SaveShare
Charter Senior Living of Hermitage community exterior
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55 Floor plans available
Charter Senior Living of Hermitage in google map

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Tirzah A
-
Child of resident/client
5.0
Quality care, amazing staff
Staff and nurses were all very friendly, welcoming, and informative. Communication was excellent and they a great job coordinating two adult seniors, one with a terminal brain cancer and the other with Parkinson's with dementia. Plus their cat. They treated them with great care and informe

About the facility
Charter Senior Living of Hermitage

Charter Senior Living of Hermitage is committed to helping residents live an active and enticing lifestyle. Whether seniors prefer independent living, assisted living, or memory care, they can find just the right level of support. Charter Senior Living of Hermitage features a cheerful color scheme, an inviting front porch, and beautifully landscaped grounds.

This pet-friendly community provides seniors with a supportive environment that meets their evolving needs. Licensed, 24-hour nurses offer quality care tailored to individual needs. Chef-prepared meals, engaging activities, convenient amenities, and other helpful services are also provided daily. Those in need of memory care can benefit from the Flourish℠ program, which promotes residents’ self-esteem through five key points:

  • Velocity program — Daily activities and events to keep residents stimulated and engaged.
  • Oshibori experience — A daily aromatherapy routine that serves as a reminder for mealtimes.
  • Grab-and-Go neighborhood activities — Spontaneous, small-group activities catered to residents’ individual needs.
  • S.T.A.R. — Specific Therapeutic Assisted Recreation, a family-oriented program that encourages families to share personal items and reminisce with their loved ones.
  • Rest and Restoration program — An intervention program that provides audio and video engagement, as well as comfort, stimulation, and redirection.

Experience the Charter difference today!

State Licensing Information

To explore the licensing information and compliance histories...

Read more

Senior living options offered

Assisted Living

Memory Care

Independent Living

Pricing
for Charter Senior Living of Hermitage

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by care type

Request pricing
Contact a local advisor
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Charter Senior Living of Hermitage

Select tour type
Select preferred date
Select preferred time

Amenities
at Charter Senior Living of Hermitage

Healthcare Services

  • Staffing & Ancillary Services
  • Memory Care
  • Medication Management
  • Incontinence Care
  • Non-Ambulatory Care
  • Diabetic Care

Meals & Dining

  • Guest Meals
  • Restaurant Style Dining
  • Pureed Meals
  • Professional Chef
  • Kosher
  • No Sugar
  • Vegan
  • Vegetarian
  • Low / No Sodium
  • Meals Provided
  • Organic
  • Special Dining Programs
  • Room Service
  • Gluten-free
  • Anytime Dining
  • International Cuisine

Room Amenities

  • Bath Tubs
  • Private patio, deck, or balcony
  • Ground Floor Units
  • Garden View
  • Handicap Accessible
  • Wi-Fi/high-speed internet
  • Cable or Satellite TV
  • Wheelchair Accessible Showers
  • Full kitchen
  • Respite or Short Term Stays Offered
  • Kitchenette
  • Air Conditioned

Community Amenities

On-site dining options

  • Private Dining Room
  • Café or Bistro

Transportation & parking

  • Transportation at Cost
  • Resident Parking Available
  • Property Convenient to Public Transit
  • Complimentary Transportation
  • Uncovered Parking

Pets

  • Cats Allowed
  • Dogs Allowed

Common areas

  • Outdoor Common Areas
  • TV Lounge
  • Barber Shop
  • Central Fireplace
  • Library
  • Beauty Salon
  • Private Bath
  • Indoor Atrium
  • Outside Patio
  • Indoor Common Areas
  • Main Street Shops
  • Butterfly garden / Hummingbird garden
  • Meeting Room

Recreational areas

  • Arts and Crafts Center
  • Raised Garden Beds
  • Piano or Organ
  • Game Room

Services

  • Grocery Shopping and Errands
  • Housekeeping
  • Beautician
  • Laundry Service / Drycleaning

Languages spoken

  • Spanish
  • English

Activities

  • Educational Speakers / Life Long Learning
  • Wii Bowling
  • Tai Chi
  • Live Musical Performances
  • Qi Gong
  • Current Events Club
  • Live Well Programs
  • Birthday Parties
  • Community Service Organizations
  • Art Classes
  • Cards / Pinochle Club
  • Activities On-site
  • Light Therapy Programs
  • Walking Club
  • Bridge Club
  • Protestant Services
  • Choir / Singing Club
  • Christian Services
  • Book Club
  • Karaoke
  • Jewish Services
  • Holiday Parties
  • Yoga / Chair Yoga
  • Men's Club
  • Intergenerational Programs
  • Pet-focused Programs
  • Stretching Classes
  • Visiting Chaplain or Priest
  • Live Dance or Theater Performances
  • Community Service Programs
  • Islamic Services
  • Catholic Services
  • Reminiscence Programs
  • Bible Study Group
  • Wine Tasting
  • Other Religious Services
  • Cooking Club
  • Forever Fit
  • Buddhist Services
  • Happy Hour
  • Trivia Games
  • Devotional Activities Offsite
  • Dances
  • Day Trips and Outings
  • Sensory-based Programs
  • Mormon/LDS Services
  • Quilting or Sewing Club
  • Gardening Club
  • Brain fitness / Dakim
  • Visiting Rabbi
  • BBQs or Picnics
  • Activities Off-site
  • Resident Band or Musicians
  • Adventist Services
  • Devotional Activities On-Site
  • Cooking Classes

Reviews

for Charter Senior Living of Hermitage

8Review score47 reviews
8.0
Review score
47 reviews
5 star
46%
4 star
26%
3 star
11%
2 star
2%
1 star
15%
Charter Senior Living
8.5
Review score1660 reviews64 communities
Write a review
A Place for Mom has scored Charter Senior Living of Hermitage with 8 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Charter Senior Living of Hermitage has 47 reviews with an average "overall experience" of 3.8 out of 5.
Overall Rating
3.8
Cleanliness
3.8
Friendliness
4.0
Care Services
3.6
Staff
3.9
Meals & Dining
3.9
Activities
3.7
Value for Cost
3.6
A Place for Mom has scored Charter Senior Living of Hermitage with 8 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Charter Senior Living of Hermitage has 47 reviews with an average "overall experience" of 3.8 out of 5.
Parent company
Charter Senior Living
8.5
Review score1660 reviews64 communities
Logo for Charter Senior Living
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 47 reviews
Tirzah A - Family/friend
Assisted Living
July 23, 2024
5.0
Verified Review
Quality care, amazing staff
Staff and nurses were all very friendly, welcoming, and informative. Communication was excellent and they a great job coordinating two adult seniors, one with a terminal brain cancer and the other with Parkinson's with dementia. Plus their cat. They treated them with great care and informed us of everything along the way, including a transition from a regular room, to separate beds, and eventually to memory care where my mother spent her final days with hospice. I didn't really know what to expect from senior care as I didn't have much time to figure it out. Ultimately, we choose Charter because of cost and because of the staff and nurses. Everyone was so friendly, and helpful during and extremely difficult and unexpected time.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Response from Charter Senior Living of Hermitage
July 25, 2024
Hello Tirzah, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Mitch R - Family/friend
Memory Care
May 21, 2024
5.0
Verified Review
Genuine staff, lovely facility
They are caring and very involved and my dad's care. Always accessible. [name removed] and [name removed] were so welcoming. I would highly recommend charter and a place for mom!!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Charter Senior Living of Hermitage
May 26, 2024
Hi Mitch, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Rachel H - Family/friend
Assisted Living
March 28, 2024
5.0
Better than I could imagine!!
The care my Mother in law received was wonderful. The staff was so friendly, they went above and beyond every shift. The food was delicious with a great variety. They frequently emptied the garbage and kept the facility very clean. They have a lot of activities for the residents. I highly recommend Charter to care for your loved one.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Charter Senior Living of Hermitage
April 4, 2024
Hi Rachel, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Helen - Family/friend
Memory Care
March 5, 2024
3.0
Verified Review
Constant turnover
My husband was there. He had some dementia and they kept sending him to the ER when he wouldn't cooperate. And he then wound up in a psychiatric hospital. Several times. Too many personal items disappeared. Constant turnover of staff. Promised snacks not always provided. Food however was very good; especially the choice of entrees presented at each meal. Courtyard outside had no shade.
Cleanliness
3
Friendliness
4
Care Services
3
Staff
3
Meals & Dining
5
Activities
3
Value for Cost
3
Dean Watkins - Resident/client
Memory Care
November 15, 2023
1.0
Treat you like family until they get your money!
I wouldn't drop my garbage off here for them to take care of! Everyone was incredible and then they took our money! Fed my diabetic father cupcakes. Found mounds of soiled clothes hidden in his closet and when confronting the staff, suddenly, things got worse. He was there for 3 weeks, they took [amount removed] from us and are now suing us for another[amount removed]. There will be more to come... I gave them weeks to return the money and the director who was previously a CULINARY director was let go (no surprise) They claimed they were going to take care of my dad and cater to his dietary needs as a diabetic fed him CUPCAKES! because it was another residents birthday. So lets make your father's blood toxic in the name of someone's birthday. His first meal they tried to feed him was deep fried fish and french fries with a dessert! He was transported to the hospital multiple times and his blood sugars were near 400!!!!! There were 2 residents with the same name, my dad had just had surgery on his his and co
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Ashlyn W - Family/friend
Memory Care
November 13, 2023
1.0
DONT DO IT
This community has awful care givers. They speak to Alz and Dementia patients with such anger. My dads closet was full of used depends and soiled clothing. His sugar levels were emergency levels! This even being a diabetic as well. My dads health quickly declined here. He didnt last long at all. This community also owes we over 3k in refunds and they refuse to return calls. Leadership refuses to return calls when your express concern. They will ship your loved ones out in an ambulance vs giving them the care they need in the first place, causing even more bills for you. The incompetence of the staff is overwhelming.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Anonymous - Toured community
Assisted Living
June 22, 2023
3.0
Verified Review
Our Tour
We toured Charter Senior Living of Hermitage when searching for an Assisted Living facility for our loved one. The residents and staff were friendly. However, it was more expensive than our other top choice and the rooms seemed to be about the same size. Ultimately, my loved one chose the other facility that we had looked at/toured.
Colleen - Family/friend
Assisted Living
May 1, 2023
5.0
Verified Review
Special place for my mother
We picked this facility, because it was a small community and Mother could bring her cat. They are responsive and resident focused. They offer, a salon onsite, tons of activities of all kinds. Something for everyone. I would recommend to other families.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Activities
5
Value for Cost
4
Response from Charter Senior Living of Hermitage
May 8, 2023
Hi Colleen, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Anonymous - Family/friend
Memory Care
April 27, 2023
4.0
Verified Review
Good Experience
I think the way the food is presented and served is good. It appears that there are several activities available for the residents to participate in, and the staff seem to try to engage the residents in the activities. The nurse on the night shift is very hard to understand when speaking to the family on the phone.
Cleanliness
4
Friendliness
4
Care Services
3
Staff
3
Meals & Dining
5
Value for Cost
4
Response from Charter Senior Living of Hermitage
May 8, 2023
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
anonymous - Family/friend
Memory Care
September 14, 2022
5.0
Verified Review
Great place for loved one.
The entire staff treats the residents, especially the ones in the memory care unit, like it was their own mom and dad. They really take good care of them. The facility is great. I don't have anything I would say they need to improve on.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Kim G - Family/friend
Independent Living
August 6, 2022
1.0
Do not recommend Charter
The new property Director is terrific (he has his work cut out for him). The Sales Manager will be your friend right up until you sign the dotted line then no more return calls. Took my mom to see if there was interest in the community. We decided not at the time (I was working with her drs. because of her worry issues). I let the lady filling in for the sales person know that I was her POA. We left and I took her home. Another resident called her and put the guilt trip. So she went to the office with her and had my mom sign the contract with the knowledge that I was the legal POA. They do not do assessments on the patient prior to moving in the independent living section (aka Villa’s). My mom was having memory problems and should have never been allowed to sign that contract without my knowledge. The villa’s are old and outdated , the one resident is a bully! Charter is aware of her and yet do not address it situation. I moved her to another facility and now she is thriving and happy.
Cleanliness
1
Friendliness
3
Care Services
1
Staff
1
Meals & Dining
1
Activities
2
Value for Cost
2
anonymous - Family/friend
Assisted Living
June 15, 2022
5.0
Verified Review
Highly recommend
The staff is very friendly and personable and make an effort to get to know the residents as well as their family members to make it more of a home like experience. I think that is very important. I would absolutely recommend Charter to others looking.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Value for Cost
4
Jan - Family/friend
Assisted Living
April 27, 2022
5.0
Verified Review
Very caring and wonderful place for my mom
They are wonderful people at this community. They are very caring and they have made the transition with my loved one much easier. The tour was wonderful, they were very accommodating, very warm and open with me and they made it a great experience for me. I would refer other people to this community also. There are also nursing staff available for the residents all the time which helps.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
4
T B - Industry reviewer
Assisted Living
October 12, 2021
5.0
Wonderful community with fantastic nurses.
anonymous - Family/friend
Assisted Living
October 1, 2021
3.0
Verified Review
Staffing is an Issue
I would advise to be patient with this community and hopefully things will improved staffing is the biggest issue.
Cleanliness
4
Friendliness
4
Care Services
1
Staff
3
Meals & Dining
3
Activities
1
Value for Cost
2
Rachel D - Family/friend
Assisted Living
September 27, 2021
5.0
I have 2 loved ones living in this community currently. After living in a different facilities last year we found the perfect fit for them. The marketing director [name removed] spent hours helping me navigate the ins and out's of senior living communities. From the director to the care givers we have been so impressed with those Caring for our loved ones! Couldn't say enough about [name removed], my grandmothers favorite Care giver and her favorite nurse [name removed].
STEPHANIE R - Family/friend
Assisted Living
September 27, 2021
5.0
Very excited for my father-in-law to join the Charter Hermitage family. We are looking forward to having him closer to us and at a wonderful Small AL community in our neighborhood. Donna did a great job working with us to get us to this point and [name removed] was able to make the paperwork understandable and informative.
anonymous - Industry reviewer
Assisted Living
September 9, 2021
5.0
my review
beautiful campus. very friendly staff. [name removed] is very knowledgeable, caring, and takes a personal interest in all the residents and the families. The culture is "family" and everyone, staff, visitors, residents.
anonymous - Family/friend
Assisted Living
August 17, 2021
5.0
Verified Review
Highly recommend
We chose Charter Senior Living because it fit her specific needs at the time. She is thrilled with the food and the activities that are provided. The room we chose for her is wonderful, she has a patio to a courtyard which she really loves. She is in the studio and it has a very open floorplan. The facility is smaller which is nice because she can never get lost. The people here are stellar and go above and beyond. We would recommend to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
David - Family/friend
Assisted Living
June 25, 2021
5.0
Verified Review
Friendly, welcoming community
From what our loved one has told us, the meals and dining service is pretty good. A really good benefit about Charter is it a single story, its easily accessible and the residents do not have to navigate elevators. For everything you are getting we do feel the value for cost is reasonable, and we would absolutely recommend this community to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Viewing 1-20 out of 47 reviews

Neighborhoods
around Charter Senior Living of Hermitage

See what the neighborhood has to offer and what’s nearby:
Charter Senior Living of Hermitage in google map

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the Tennessee regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Tennessee regulations for Assisted Living.

Frequently Asked Questions
about Charter Senior Living of Hermitage

Charter Senior Living of Hermitage offers Studio and 1 Bedroom. Learn more.

A Place for Mom has scored Charter Senior Living of Hermitage 8 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (615) 885-9989 to reach a resident at Charter Senior Living of Hermitage.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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